WordPress Sites Maintenance
WordPress is an easy to use Content Management System but behind it is a pretty complex software architecture comprised of several components that need to work together seamlessly.
Software updates are released regularly for WordPress itself but also the theme and plugins used in your site.
After your site is launched, it should be continuously maintained and software updates should be applied in a timely and methodical manner to keep your site secure and working optimally over time.
All our WordPress Maintenance Plans protect your site in the 3 following ways
so you can have peace of mind…
Your site will be continuously monitored 24 hours a day by an external service that notifies us of any site or hosting outages.
Furthermore, regular security scans are performed on your site in order to ensure its security.
We will configure automated scheduled backups on your WordPress site and these backups will be sent and stored on a secure third party server (always available
The frequency of the backups will be tailored to your site’s requirements.
Software Updates Management
We have the tools, expertise and processes to perform smart and methodical WordPress software update management.
Our team is always on the watch for new releases and potential issues in order to keep your WordPress site up to date and secure at all times.
Details of Included
WordPress web site maintenance and update packages are comprised of the following 4 components:
The first is a fixed number of hours dedicated to testing then applying software updates to the different components of a WordPress web site (WordPress itself, the theme which controls the visual appearance of your site and the plugins which add specific functionality not offered by WordPress itself).
The second includes scheduled automated backups of your web site and the storage of these backups distant secure cloud server. This insures that none of your web site data or content will ever be lost, no matter what happens to the server it is hosted on. If an unanticipated issue occurs, we’ll be able to put your site back online in the state it was when the last backup was performed. The backup frequency varies according to your plan and the site’s complexity.
The third component is continued 24/7 monitoring of your site. If your web host has an outage or any other unforeseen issue renders your site unavailable, we’ll know right away and we’ll be able to intervene quickly.
The fourth is an “insurance” component as we take on the responsibility of keeping your site secure and working optimally for the duration of the maintenance plan (1 year) with the responsibility limitations described in our WordPress Maintenance Plans Terms document (v4.5.0, PDF, 84Kb).
For one of our plans
Here are the questions we get asked the most about our WordPress Maintenance Plans:
What payment methods do you accept?
We take all the main credit cards (Visa, MasterCard and American Express), PayPal as well as cheques and direct bank transfers.
Can I cancel my plan at any time?
Yes, you can. At that time, we will deactivate our monitoring systems as well as the sending of automated backups to our remote cloud server. We’ll also remove your site from our remote site management system.
Please note that the unused time on your plan is not refundable.
Do you perform updates of “premium” themes or plugins?
Yes, but you will need a valid licence for the theme or plugins you are using so we can access and download new versions.
What happens if an update breaks my web site?
Occasionally, an update to a WordPress site component will “break” the site in some way because of a compatibility issue with other components or other reasons.
But, as we test each update on a private staging or working copy of our clients’ web sites before we apply them to the public site, we can foresee and fix any issue before they affect the public site.
But if you apply an update yourself or an update has an unforeseen negative effect that is seen later, we’ll be able to restore the site quickly to a state before the break.
Do you offer web site development or site modifiation services?
We can handle your small site modification or addition requests by either billing line items or using our prepaid hour blocks. These hour blocks can also be used for content management tasks, WordPress training and more.
In all cases, we’ll do the work on a staging or work copy of the site and your site additions or modifications will be deployed on the live public site following your testing and approval.
Do you offer web hosting services?
No, but we recommend trusted hosting providers that offer quality services and support. We have close relationships with key hosting providers that will meet your needs and budget.
Note on updating custom code or components in sites not built by Zone W3
If an update breaks a site in testing (or you perform an update yourself) and it is determined that the cause of the break is a custom component (theme, plugin) or custom code that was already part of the site when the Maintenance Plan was put in place, we may need to bill additional fees to modify the theme, plugin or custom code to fix the issue and make it compatible with the current version of WordPress or other key components of the site.
If the fix is considered to be minor, we may fix it without you incurring any additional charges.